CRM – Customer Relations Management made easy
Efficient customer management is an essential component of any successful retailer. Our customer manager holds all customer related information – full quote and order histories, balances, credits, order ratios and more are all kept in one place. Our flexible search function makes it easy to find your customer in seconds.
Quotations can be quickly generated or amended directly from the customer manager, as well as from the Quote Manager. Create customer notes so that important information is to hand every time you access a customer; thus reducing the time taken to complete quotations. Direct email communication straight from CARMAN means the days of copying and pasting email addresses into your mail client are gone – simply select a customer, click the email button compose the email and click send!
CARMAN also generates mailing lists for all your customers in the system. All customer emails can be extracted and imported into bulk mail out packages, allowing you to send out marketing information and special offers on a regular basis.